Frequently asked questions

Shipping

All orders are shipped out from our warehouse, located in Malmö, Sweden.

We ship with DPD, UPS or DHL, depending on your location

We currently just ship within Europe

Please note that we ship with incoterm DAP (Delivery At Place) which means that if you are located outside the European Union, you will have to cover the cost for import and customs. To know for certain what fees may apply to an order, we recommend that you contact your local customs office for further information.

The rest we take care off!

Leadtime

Please expect 1-2 business days for dispatch from placing your order and 3-5 transit days.

For international shipments outside European Union, please expect 5-14 days

As soon as your order has been shipped, a tracking number will be sent to your registered e-mail.

Pricing and payment

All the prices on www.prettygoodstuff.store include taxes at the time of sale, in accordance with applicable legislation.

The selling price do not include the shipping cost, which will be displayed at the checkout.

Discount codes cannot be combined with other promotions or offers unless otherwise stated.

Placing your order and payment on www.prettygoodstuff.store is safe and easy.

The available payment options varies depending on where you are based and will be presented at the time of order.

Order changes & cancellations

We accept changes to orders as long as we have not shipped out the order. E-mail us ASAP on hello@prettygoodstuff.store if you want to do changes to your order.

We accept cancellations as long as we have not shipped out the order. If we have shipped out the order, we ask you to return the products in pristine condition. As soon as we have received back your order and all is in order, we will refund you.

Warranty & Claims

We stand behind the quality of our kitchen knives. Every purchase is backed by our 3-Year Warranty, covering any defects in materials or craftsmanship. Shop with confidence, your satisfaction is guaranteed.

If you need to file a claim, please send an e-mail to hello@prettygoodstuff.store and describe your issue along with pictures

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